ARIL Customer Satisfaction Survey
Dear Customer,
Thank you in advance for taking time to respond to this questionnaire.
As part of ISO 9001:2000, we have formulated questionnaire to measure the performance
of our quality management system. Your input to the questionnaire shall provide
us opportunity to evaluate our system and to understand your requirements and help
ARIL fine-tune its activities to better satisfy your needs.
Once again thank you for taking time to share your concerns with us.
1. Please select the product(s) you are dealing with ARIL.
2. Compared to other suppliers or with your own expectations, please evaluate ARIL
on each of the following factors. If you have never experienced a particular factor,
check “Not Applicable”.
Remarks:
3. From how many other suppliers do you buy rubber products?
4. For how long has your company/organization been dealing with ARIL?
Years
5. If your answer to Question 3 is one or more, what is the share of your business
with ARIL?
6. If your answer to Question 3 is one or more, which of the following are your
reasons for buying from other suppliers? (You may check more than one answer). The
other supplier(s) offer:
7. In general, how well known do you think ARIL products are in the local market?
8. In what areas would you like to see improvements in ARIL that will benefit your
company/ organization?
9. How did you first learn about ARIL?
10. Which of the following magazines does your company/organization subscribe to:
11. How would you describe your company’s business?:
12. What is your job title?
13. For how long have you been working for your company/organization?
years
14. Overall performance:
15. Company Name: